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Order Fulfillment – Managing Orders & Tracking
This guide explains how to manage your orders in Wefulfil, track shipping status, handle exceptions, and get support when needed.
Once your orders sync into Wefulfil (via correct Product Mapping), our fulfillment workflow begins automatically.
1. Viewing & Managing Your Orders
After your Shopify orders successfully sync, you can view them directly in your Wefulfil Dashboard.
How to access your orders
- Log in to your Wefulfil Dashboard
- Go to Orders
- You will see all synced orders with the following information: Order Number Customer details Items / SKU Quantity Order Status Fulfillment warehouse Tracking information (when available)
You may filter orders by:
- Status
- Date
- SKU
- Shipping country
- Fulfillment method
2. Order Status Definitions
Understanding order status helps you follow where your order is in the fulfillment process.
| Status | Meaning |
|---|---|
| Unfulfilled | Order has synced from Shopify, waiting for warehouse processing |
| Processing | Warehouse is picking and preparing your order |
| Packed | Package is sealed and awaiting carrier pickup |
| Shipped | Order has been handed over to the carrier + tracking available |
| Exception | Order requires action (invalid address, SKU issue, OOS, etc.) |
| Cancelled | Order was cancelled by seller or system |
3. Tracking Numbers & Delivery Updates
When an order is shipped, Wefulfil automatically:
- Updates tracking number in your Wefulfil Dashboard
- Pushes tracking number back to Shopify
- Updates tracking status when available
- Links tracking URL for your customers
You can view tracking information under:
Orders → Order Details → Tracking History
4. Understanding Tracking Updates
Tracking statuses come directly from the shipping carriers and may include:
- Label Created – Carrier has received data
- In Transit – Parcel is moving
- Arrived at Sorting Center
- Departed from Country of Origin
- Arrived in Destination Country
- Out for Delivery
- Delivered
Some carriers have slower update cycles, especially during peak seasons.
If tracking has no update for 48–72 hours, this is still normal in many cases.
5. Handling Tracking Exceptions
Sometimes parcels may encounter exceptions due to:
- Customs delays
- Local weather disruptions
- Incorrect or incomplete customer address
- Carrier congestion
- Return-to-sender situations
If you notice:
- No tracking updates for an extended time
- “Exception” messages
- Delivery stuck in one location
- Carrier rejection
Please contact Wefulfil through the support channels below.
6. Address Issues & Invalid Information
Orders may enter “Exception” status if:
- The customer entered an invalid address
- Shipping zone is unsupported
- The phone number is incorrect
- The address format doesn’t match destination requirements
When this happens:
- The order will be flagged in your Dashboard
- You will see an “Exception” tag
- Update the correct address
- Contact your AM to reprocess the shipment
7. Support Channels for Order & Tracking Issues
To ensure fast resolution, Wefulfil provides multiple support options depending on urgency.
A. For Non-Urgent or Detailed Issues — Use the Ticket Center
Please submit a support ticket for issues related to:
- Missing orders
- Tracking not updating
- Address corrections
- SKU exceptions
- Reshipment requests
- Warehouse investigations
How to create a ticket:
- Go to Wefulfil Dashboard → Ticket Center
- Click Create Ticket
- Choose the category
- Provide details + screenshots
- Submit
Each ticket is tracked and handled by our internal operations team.
B. For Urgent Cases — Contact Us in Your WhatsApp Project Group
Urgent issues include:
- Time-sensitive customer complaints
- Stuck parcels needing immediate escalation
- Inventory conflicts delaying fulfillment
- Missing package requiring same-day action
In these cases:
You can directly message us in your WhatsApp Project Group, where your AM and live support team are available.
8. Recommended Best Practices
To avoid tracking and fulfillment issues:
Double-check customer address format
Avoid special characters / emojis in customer names
Use correct shipping methods in Shopify
Ensure inventory is mapped & synced
Monitor orders daily during peak seasons
Notify your AM if running large campaigns or flash sales
These steps ensure stable fulfillment and prevent unexpected delays.
9. Need Additional Help?
If you have any issues with orders, tracking, or exceptions:
- Submit a Ticket
- Contact your AM
- Message us in your WhatsApp project group (urgent cases only)
Wefulfil is here to support you every step of the way.